CMSWire TV celebrated its inaugural year in 2024. We saw the launch of over two dozen shows across three series: CMO Circle, The Digital Experience and Beyond the Call. These series have provided ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

Businesses today are generating more customer data than at any point in history. Every support call, social media post, live chat transcript and community forum thread is a window into what a customer ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The product is available now to support, customer experience ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Enterprises are investing heavily in artificial intelligence to modernize customer service.

The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution—automating follow-ups with prospects, CRM updates, deal scoring, and next steps ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

In today’s rapidly evolving digital landscape, businesses must adapt swiftly to maintain competitive advantage. The traditional approaches to business process management (BPM) often involve complex ...

While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...

If you’ve called customer service recently, you already know this story. Somewhere along the line, the business world convinced itself that customer service could be automated, camouflaged and buried ...