SiliconANGLE

AWS brings third-party apps, no-code chat experiences, AI-powered contact summaries to Amazon Connect

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...
CIO

AWS adds machine learning capabilities to Amazon Connect

At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while ...
No Jitter

AWS Makes 5 Major Amazon Connect Announcements

Since its debut at Enterprise Connect 2017, AWS has released new functionality for its cloud contact center solution, Amazon Connect, with regular cadence. Beginning in 2018, contact center market ...
SiliconANGLE

Amazon Connect brings superior forecasting and chat analytics capabilities to contact centers

Amazon Web Services Inc. said today it’s adding more machine learning capabilities to its cloud contact center platform Amazon Connect, making it easier for companies to forecast demand and analyze ...
Business Wire

AWS Shares New Business Momentum Milestones and Announces Three New Capabilities for Amazon Connect

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...