Actively listening to both clients and colleagues is the cornerstone of building mutual trust and respect for one another.

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

In our fast-paced, always-connected world, building and maintaining genuine connections is taking a backseat to the hustle-bustle of everyday life and leaving people feeling more isolated and alone.

Meetings that bridge the gap between in-person and remote workers must become more effective for hybrid work environments to ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

Ever since she was appointed president of Smith, Sarah Willie-LeBreton has been asked to do a lot of talking about herself. “It’s only natural,” she says. “When you start a new job, people want to ...

What feels like a “listening problem” is actually a self-awareness problem. When you don’t recognize these differences, you ...

Active listening is a powerful tool that can improve communication and strengthen relationships. It involves fully concentrating, understanding, responding, and remembering what is being said. By ...

In our everyday life, we continually verbally and non-verbally interact with those in our surroundings both in our personal and professional lives. We do this by means of encoding and decoding ...

Office working looking at an Excel spreadsheet. Image by Tim Sandle Office working looking at an Excel spreadsheet. Image by Tim Sandle On the importance of mental health in the workplace wellness ...

A key piece of being a good conversationalist is having active listening skills. You’re able to build deeper connections and foster conversations of true meaning when you focus on listening to those ...

Your partner is telling you about their stressful day while you’re mentally planning dinner, checking your phone, and wondering if you remembered to pay the electric bill. You’re hearing the words, ...