Many organizations follow devops principles and want to transform into devops cultures. Some of the key practices include version control, continuous integration and delivery (CI/CD), infrastructure ...
Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes. ITIL-based ...
Late last year, Atlassian announced the acquisition of Automation, a popular plug-in to Jira Software. Until then, automations in Jira were possible by configuring workflow triggers, using marketplace ...
ITSM is more than service management; it’s a framework for supporting business needs. As new technology moves in and digital transformation takes hold, ITSM strategies must grow and adapt. IT service ...
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Freshworks CEO: Why agile enterprises are winning the AI race — and what they did differently
The companies pulling ahead with AI aren't spending more. They're starting cleaner. Here's the operational discipline ...
As one of South Africa’s leading digital transformation partners, Ovations has built a reputation for empowering businesses with innovative, tailored solutions. With decades of experience and a deep ...
Following a number of recent acquisitions in the field, developer and teamwork tools vendor Atlassian is today announcing the launch of a new ITSM product suite - Jira Service Management. The move ...
Hear why many organizations are experiencing similar pains with ITSM system upgrades, with some opting to “reboot” legacy systems to mitigate the issues. Discover why the Product Owner turned to ...
The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...
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