An analysis of customer satisfaction scores by digital marketing firm Click Intelligence showed American is the world’s most ...

"The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over ...

Flying may bring no end of headaches these days, but by the numbers it's still the safest way to travel. Picking one of these airlines could cut down on hassle.

In a desperate burst of logic and chaos, she unzips the bag in front of everyone, frantically shifting clothes, then begins ...

Finnair airline has announced on Wednesday, Oct. 22, that flights on eight grounded planes will be back by the end of the ...

SEATTLE — A failure at a primary Alaska Airlines data center led to more than 360 flight cancellations between Thursday night ...

Airlines that leverage aviation alliances and partnerships will have opportunities to scale loyalty benefits and quality ...

The free Wi-Fi perk comes just months after the airline ended its two-free checked baggage perk after 50 years. In May, ...

This is Alaska's second major tech outage this year, following an incident in July that also resulted in a ground stop.

In 2022, the telecommunications giant Optus also suffered a breach that compromised the data of nearly 9.8 million customers.

Southwest has recently undergone some big policy overhauls, including the end of its bags fly free policy and open seating.