An analysis of customer satisfaction scores by digital marketing firm Click Intelligence showed American is the world’s most ...

(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

"The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over ...

Evidence of American's new emphasis on customer offerings manifested in February, when the airline created a standalone customer-experience organization. Photo Credit: American Airlines With a slew of ...

Airlines often sell more tickets than there are seats on a flight, a controversial but legal practice. They argue it helps ensure that as many seats as possible are filled. Major U.S. carriers, ...

American Airlines has changed its boarding routine, what you carry and how it’s checked will look very different starting ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent if ...