(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...
American Airlines promises Joseph Muskovich compensation for a lengthy flight delay. But despite repeated promises, it never ...
Evidence of American's new emphasis on customer offerings manifested in February, when the airline created a standalone customer-experience organization. Photo Credit: American Airlines With a slew of ...