ANAHEIM, CA--(Marketwired - May 29, 2013) - Tone Software Corporation, a leading provider of comprehensive voice quality and UC monitoring and management software for converged telecommunications and ...
CHICAGO, IL--(Marketwired - Mar 31, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced an alliance with Aceyus, a leading provider ...
The goal of our partnership with Google Cloud is to continually find new ways to transform customer and employee experiences. Today, we’re announcing a range of AI and automation advances that will ...
Knowlagent, a provider of intraday management solutions for call center agents, has further enhanced its library of ACD integrations with the inclusion of the Avaya Call Management System (CMS). This ...
BUENOS AIRES, Argentina, June 28 /PRNewswire-FirstCall/ -- Arvato Services, a global provider of CRM services through IT systems applications, has selected ...
Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications platforms. Delivering exceptional customer experience (CX) and employee ...
BlackBerry has filed a patent lawsuit (PDF) against Internet telephony firm Avaya. The dispute marks a turning point for Blackberry, which pushed into the Android market last year but has been ...
PUNE: The $4-billion global provider of communications networks and services, Avaya Inc., is shifting a large portion of its global support services to India. PUNE: The $4-billion global provider of ...
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