When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

The importance of getting the recruitment process right cannot be overstated for a startup venture or small business. Each staff member can have a major impact on the overall business performance.