Please reference the following CMDB training plans for theme-specific curriculum requirements. The first year curriculum consists of a set of GBS core classes, BSSB module classes, and lab rotations.

Gene Kim, co-founder and chief technology officer of Tripwire, has detailed repeatable processes that organizations can use to improve performance in The Visible Ops Handbook. Let me tell you a story ...

The first year curriculum consists of a set of GBS core classes, BSSB module classes, and lab rotations. By the second year, there are a limited number of curriculum requirements, with most being ...

Despite its history, ADM is only now beginning to generate buzz, in part because industry heavyweights have begun swallowing the start-ups that founded this niche. Mercury Interactive launched such ...

Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The processes are generally manual, such as creating tickets and assigning them, ...

The configuration management database as a concept has companies considering new staff positions and management vendors adding tools to their product suites thanks to ITIL. A few vendors such as BMC, ...