A few tidbits of information to provide insight on the future of CRM and video: Kodak has 17 different CRM systems and it will be some time before the company can link it to mobile. "But we'll get ...
ISM President Barton Goldenberg plots out an effective digital transformation roadmap with 5 key building blocks to drive CX excellence in this clip from his keynote at CRM evolution 2019. See more ...
ISM, Inc. President Barton Goldenberg breaks down the mix of people, process, and technology in a sound long-term customer engagement strategy in this clip from CRM evolution 2018. Barton Goldenberg: ...
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