Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...

In a bid to revolutionize online collaboration, Cisco has unveiled a series of new AI-powered features across its Webex video conferencing portfolio. The most eye-catching feature, currently in beta ...

Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco AI Assistant for ...

Cisco says its recent acquisition of Accompany and Voicea strengthens its WebEx contact center portfolio with artificial intelligence and natural language speech transcription, with customer analytics ...

Daisy Chittilapilly, president of Cisco India, said that with this move, Cisco will seek to capture a larger share of the global market for hybrid work platforms — which is expected to grow to at ...

On-demand collaboration applications and services provider WebEx, now part of Cisco, has expanded Apple Mac support across its suite of business process collaboration applications. WebEx Meeting ...

Cisco Systems plans to sell its WebEx conferencing services through an agent program for solution providers that could be ready early next year, said the vendor's channel chief last week. The online ...

With more than 7 million individuals participating in online meetings every month, the Web-based meeting facilities provided by Cisco WebEx (plus uncounted others served up by competitors) have become ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...