Dental practices, like other businesses or organizations, go through stages of growth and development. The ultimate success of any dental practice depends on how well it navigates each of the phases ...

Who has tried doing a gemba walk and felt over time they just didn’t add much value? Or that they were OK for a while, but now? It’s a challenge to keep the traditional tools we use for continuous ...

When you go to gemba to observe a process, are you only spending time looking, or are you going to actively and deliberately SEE? This is the first in a series of three reflections on “Go See, Ask Why ...

When leaders cultivate a culture rooted in mutual respect and autonomy, CI transitions from a best-practice initiative to a ...

I first encountered the concept of kaizen in the early 1980s through the teaching of Masaaki Imai and later through his book Kaizen: The Key to Japan’s Competitive Success. Imai explained that the ...

However, a road trip is rarely a continuous drive; it usually includes a series of pit stops, and when we run into traffic or ...

This post is written by Alison Lee, Senior Research Scientist, and Meg Riordan, Director of External Research, at EL Education. Two years into EL Education’s continuous improvement project to target ...

NCODA presents findings from over 700 patient responses across the country to determine patient satisfaction over 4 categories: time, convenience, staff interaction, and overall satisfaction. Patient ...

Impact of Peer Review on Use of Hypofractionated Regimens for Early-Stage Breast Cancer for Patients at a Tertiary Care Academic Medical Center and Its Community-Based Affiliates Comparing all phases, ...