Good questions open minds and hearts, and they deepen conversations. When we inquire about others’ desires, concerns, issues of power, and standards, we invite them into collaborative, creative ...

Conversation lulls are natural and happen more frequently than we might realize. Having a few prompts up your sleeve can help you keep conversations fresh and interesting. With the right questions and ...

I don’t love talking with strangers. I’m an introvert at heart, and making an effort to engage in social interaction often drains my energy. But still, I do it. Not because I feel like I have to, but ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

Have you ever sensed that someone has more to say but isn’t able to say it? Perhaps your direct report insists that everything is “great!” despite her impossibly heavy workload, or you notice the same ...

Whether you’re an introvert, extrovert, or ambivert, it doesn’t really matter. To truly captivate people in a conversation requires the right approach to keep them engaged. Most of us don’t have a ...

Every day we engage in conversations rooted in ritual and social norms. With no conscious effort, we shift from one role to another. One minute, I’m a husband happily cooking breakfast with his wife.