The pandemic forced people to rethink how they spend their time, who they spend their time with and what companies they do business with—and that includes their insurance carriers. Insurance ...
"It's all down to which firms can best meet customer needs through frictionless experiences." So says EY in their 2022 Global Insurance Outlook. But most insurance carriers are still struggling to ...
Arnold said the company deliberately avoids framing its transformation as purely technological. Instead, it focuses on ...
Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...
Customer loyalty is the key to survival in today’s marketplace. Retaining an existing customer is often more profitable than bringing in a new customer and provides a higher return on investment. Yet, ...
TROY, Mich.: 13 June 2023 — Nearly one-third (31%) of U.S. auto insurance customers say they experienced a rate increase during the past year as the industry raises rates an average of 15.5% 1 and ...
TROY, Mich.--(BUSINESS WIRE)--Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...
Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile – ...
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