Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer Service Week is celebrated each year during the ...

Feeling unappreciated may nudge your customers to take their business someplace else. Remember, consumers tend to look for brands that will value them and earn their loyalty. This is why customer ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

CINCINNATI, March 24, 2025 /PRNewswire/ -- The Kroger Co. (NYSE: KR) today announced the return of its mega-sales event honoring customers with the retailer's hottest deals and digital coupons during ...