Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

MICROSOFT on Tuesday (Jun 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...

Chatbots will increasingly empower rather than replace call centre agents as more organisations come to grips with the limitations of the technology. That is according to Sami Ammous, Avaya’s ...

The union claims 400 call centre jobs have been outsourced as part of an offshoring plan between WestJet and Telus Digital ...

Artificial Intelligence – or AI – has brought about a sea change in improving business efficiency, employee productivity, and the overall customer experience. Did you know with a Digital Subscription ...

LET’S be honest – anyone who has called a customer service helpline will know how annoying they can be. Firstly, there’s the catchy yet irritating hold music. Then there’s being accidentally cut-off ...

Land Secretary Md Mustafizur Rahman on Sunday said that Land Service Customer Care Centre will be launched in January 2023. The customer care centre has been set up at Bhumi Bhaban in Tejgaon of the ...

The Chief Executive of the National Petroleum Authority (NPA), Dr Mustapha Abdul-Hamid, has inaugurated a call centre to improve the Authority’s efficiency and ensure timely handling of customer ...

# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...