LET'S be honest - anyone who has called a customer service helpline will know how annoying they can be. Firstly, there's the catchy yet irritating hold music. Then there's being accidentally cut-off ...
Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...
MICROSOFT on Tuesday (Jun 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...
Artificial Intelligence – or AI – has brought about a sea change in improving business efficiency, employee productivity, and the overall customer experience. Did you know with a Digital Subscription ...
Lecturer in English Language and Applied Linguistics, The Open University Most of us dread dealing with them, but call centres are hard to avoid as an increasingly ubiquitous aspect of modern life.
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