IT and customer service company Provalus is revitalizing rural communities by bringing hundreds of technology jobs and ...

It’s no wonder that customer service roles are known for burnout and high turnover—a trend that has only increased during the Great Resignation. But it doesn’t have to be this way. By investing in the ...

In today’s digital age, remote work has become a viable option for many seeking flexibility and competitive salaries. With ...

Customer service is at the heart of any major organization, and it is key to building human, trusted connections between brand and consumer. At Bloomberg, our Customer Support (BCS) team is essential ...

Switching careers can feel like starting over but it doesn’t have to be. P Pulse Mix Follow Whether you’re moving from customer service to tech support or even product management, one thing’s clear: ...

Count Jesse Zhang among those who think the latest version of artificial-intelligence technology is going to have a big impact on jobs. Zhang is the CEO and co-founder of Decagon, a San ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

As the front line and entry point of customer support at Bloomberg, Bloomberg Customer Service (BCS) representatives have been exposed to all businesses and products at Bloomberg from day one, working ...

Agentic AI is poised to take on a much more central role in the IT industry, according to a new report from Cisco. The report, titled "The Race to an Agentic Future: How Agentic AI Will Transform ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...