Authentic customer voice becomes a shared system of record for business decisions NEW YORK--(BUSINESS WIRE)--January 20, 2026-- Deeto [ ...

The Voice of the Customer (VoC) is a collection of customers’ experiences, feelings, and expectations about a business, and it’s largely based upon customer feedback, reviews, surveys, interviews, and ...

Forbes contributors publish independent expert analyses and insights. The transition to AI voice agents is happening faster than analysts expected. Gartner's Tom Coshow noted that AI voice agents with ...

If your company is serving digital nomads, you're dealing with a customer base that moves fast and expects flexibility. From providing reliable Wi-Fi in the middle of nowhere to crafting custom travel ...

BENGALURU, India, Jan ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Versa, the global leader in Universal Secure Access Service Edge (SASE), on Sept. 27, 2024, was announced to have received one of the highest overall “Willingness ...

Behavior-tracking software firm Amplitude Inc. revealed today that it has acquired Kraftful Inc., a “Voice of Customer” startup, for an undisclosed price. Founded in 2019, Kraftful offers a product ...

Curtis Priest is CEO of Pixelcarve, a Toronto digital marketing agency specializing in world-class website design+build, video and branding. Most people don’t want to be sold to—they want to be ...