If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

As a Dell customer, you can return most items you've purchased in exchange for a refund or store credit, so long as you do so ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

Dell Tech Concierge offers continuous care for any Windows PC and connected devices in the home Dell Advantage rewards loyal customers with 5-percent back with a Dell Promo eGift Card, other special ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. “As a service” has become all the rage these days, whether it ...

‘We’re in the process of moving the vast majority of our offerings to consumption and as-a-service,’ Dell Technologies CEO Michael Dell tells CRN. Dell Technologies is in the process of rolling out as ...