It isn't often that an airline that once imposed additional ticket fees drops the extra charge, but Delta Air Lines has — apparently after listening to scathing criticism from its customers. The fees, ...

Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport allows customers to video chat from the airport with a specialist – a first for US-based airlines. Five ...

As customers face hours-long phone waits for customer service, Delta Air Lines has called some former reservations employees back to work on a temporary basis to help handle the load. Delta’s ...

has reached agreements with two vendors to handle select customer reservations functions. The unique partnerships, the first of their kind by a U.S. airline, will reduce distribution costs and improve ...