The hospitality robots market is expanding rapidly, driven by technological advancements, labor shortages, and rising demand ...

Mary Navalinsky wasn’t on the job too long before she had her first experience as a front desk clerk for a hotel when she realized she could be overwhelmed. But her education and training kicked in, ...

Two bloggers walk into a hotel ... No, that’s not the opening line to a joke. We’re talking about two travelers who picked the same hotel chain — Andaz, a boutique Hyatt property. One stayed at a Los ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

A group of friends who traveled to Tennessee for a concert were more than ready to check into their hotel late at night — only to find no one working the front desk. “When you arrive to the hotel and ...

Nothing makes my heart ricochet around my ribcage faster than hearing the phone ring in a hotel room. My first thought is always "WHO IS THAT?" and I stare at the ringing phone with a frozen, panicked ...