The people who are managing your products and customers have insights that could help your business avoid headaches and gain customers. Two billion people worldwide—that’s 80% of the global ...

Only 23% of front-line workers believe senior leaders understand their day-to-day reality, highlighting a disconnect between top decision-makers and what’s really happening in the workplace, according ...

GRAND RAPIDS, MI – West Michigan Works! recognized nine area frontline workers at a recent award ceremony. Honorees were recognized on Feb. 24 at the Economic Club of Grand Rapids meeting with the ...

The Institute for Healthcare Improvement discusses a new model for identifying patient safety issues in healthcare organizations in a new report. The report, titled “Tapping Front-Line Knowledge: ...

Think back to a memorable customer service you had while traveling. That front desk clerk who helped you with your questions. The waiter who happily took care of a mixed-up order and made things right ...

Two billion people worldwide—that’s 80 percent of the global workforce—manufacture products, provide services, or work directly with customers. They’re often the first to see or hear about problems, ...