American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. What is American Airlines’ refund policy — and can it help her? I booked a ...

Over the winter holiday season, there will be millions of travelers passing through airports around the nation. Unfortunately, the holidays are synonymous with travel disruptions, including delayed or ...

Millions of travelers will be passing through many airports across the country over the next month. Tetiana - stock.adobe.com Over the next month, there will be millions of travelers passing through ...

Airlines are now required to give customers automatic refunds, under a new Department of Transportation rule that went into effect this week. While the new regulation won't make grappling with flight ...

Katy Nastro of Going weighs in on the new Department of Transportation policy. New federal regulations took effect this week that require airlines to make it easier for ticketed passengers to get ...

The best solution would be for airlines to voluntarily commit to notifying their customers of any seat changes. They could do ...

My wife and I booked tickets earlier this year to fly from Boston to Budapest on American Airlines and British Airways, an American Airlines partner. We made the reservations through our travel agent.

The U.S. airline industry is lobbying to roll back key consumer protection regulations. Proposed changes include eliminating automatic refunds and rules for transparent pricing. Imagine this: Your ...

Imagine this: Your flight's been delayed over and over. But when you ask a lone worker staffing the customer service counter for help, he just shrugs. There's no meal voucher, no compensation – not ...