ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage ...

Paul Wohlleben, a former federal CIO, consults in the federal sector. E-mail him at paul.wohlleben@gmail.com, or visit his blog at www.businessofinfotech.blogspot.com. With some frequency, new ...

Barts and the London NHS Trust is reaping the rewards following the adoption of the Itil model for its IT infrastructure - the result of several years of work. Itil - or IT infrastructure library - is ...

ITIL is for big business, right? Not necessarily. Although larger IT organizations are more usually associated with ITIL implementations (See The Practical Value of the IT Infrastructure Library), ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

The constant pressure on IT organisations to provide reliable, high-quality services has sent many practitioners in search of ‘best practice’ guidance – and the bible of that is the IT Infrastructure ...

With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

The Office of Government Commerce (OGC) has hit back at criticism that its popular ITIL best practice guidelines for managing organisations' IT service provisioning are too prescriptive and ...

In the face of new technologies, a bookshelf of guidelines showcasing best practice in the management of IT is an important tool for businesses making IT work for them and not the other way around.

David Adams looks at a tool for keeping pace with ever-changing technology. In the face of new technologies, a bookshelf of guidelines showcasing best practice in the management of IT is an important ...