CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

PALO ALTO, CA--(Marketwire - Feb 7, 2013) - HP (NYSE: HPQ) today announced that HP Service Manager 9.3 has received 11 gold-level endorsements granted by the global accreditation body APM Group on ...

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

Are you ITIL-savvy? If not, perhaps it’s time to get up to speed on the new trend sweeping through enterprise IT departments worldwide. ITIL stands for Information Technology Infrastructure Library.

(MENAFN- ForPressRelease) Faveo Servicedesk is proud to announce that it has been awarded the prestigious Bronze ITIL Tool Accreditation for both Incident Management and Service Request Management by ...

IBM today will make available an update to a free tool that provides IT managers with access to best practices surrounding IT service management and governance frameworks. IBM today will make ...