INDIANAPOLIS, March 10, 2020 /PRNewswire-PRWeb/ -- TouchPoint One, the leading provider of performance optimization solutions for contact centers, announced today that TMC, a global, integrated media ...

SAN BRUNO, Calif., Oct. 11, 2018 /PRNewswire/ -- Freshworks, a global leader in customer engagement software, today announced the launch of "Freddy", an "Omnibot" AI engine that enhances the sales, ...

Customer experience is the driving force behind every business as it gives companies a competitive edge that earns customer loyalty and attracts new customers. However, getting the customer experience ...

Regardless of your product's success, the quality of customer interactions takes precedence. Each interaction contributes to a customer's perception of your brand and their overall shopping experience ...

Perhaps you've had this experience or something similar: You take your car in for service to a place you've used frequently over the years. You drive in and complete the intake process. You provide ...