Omnicom CIO Craig Cuyar discusses AI, data and operating model transformation as the company evolves into a more integrated, ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...

In Part 1, we used a virtual health landscape framework to identify and discuss examples of demonstrated, emerging, and next-gen virtual health solutions. We explored the care model transformation ...

The onslaught of client requests related to COVID-19 overwhelmed many small firms, creating a new norm that didn’t ease at the same pace as the pandemic. “Helping our clients prepare those PPP ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

FRAMINGHAM, Mass.--(BUSINESS WIRE)--An organization's processes, assets, and even products have become a living ecosystem of communication, cognition, and collaboration due to the increasing ...

Since watching my first episode of Star Trek, I have been fascinated watching the crew work seamlessly together as they follow their mission “to explore strange new worlds, to seek out new life and ...

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

Schools receiving millions of dollars in federal money meant to reverse years of low achievement are overwhelmingly opting for “transformation,” the least disruptive of four intervention methods ...