Discomfort is common in leadership training, but it’s especially palpable when you walk into a room of police commanders and ask them to say “Yes, and…” That’s the scene I step into regularly as part ...

Lucknow: People going to police stations in Uttar Pradesh to file complaints may be in for a surprise soon. They may soon be greeted with a “namaskar” and a polite address as “Sir” or “Ma’am”.