The I-thou relationship refers to the sacredness of the relationship between two people. Unconditional positive regard refers to showing complete support and acceptance of a person no matter what that ...

Establishing clear expectations from the outset and consistently delivering superior products and services fosters trust and reliability. Prioritize providing value to clients instead of focusing ...

From my past working in law and my current career as an executive coach working exclusively with outstanding law firm leaders, I’ve seen up close how trust is essential for driving client engagement.

Clients are deciding the value of their financial planner from their ability to understand to their needs and circumstances and willingness to invest in helping with long-term financial goals, ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

In today’s competitive market, retaining clients is just as important, if not more so, than acquiring new ones. Reducing churn—clients leaving your business—requires a strategic approach centered ...

High-maintenance clients test your patience, push your boundaries and consume more resources than anyone else you work with. They demand immediate responses, request countless revisions and question ...