Business Insider

Shopify plans a reorg of its Support division as the ratio of managers to 'crafters' falls below target

Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...
Business Insider

Shopify asks its customer-support staff to test new AI tools weeks after laying off thousands of employees

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...
Seeking Alpha

Shopify further reduces customer support staff - report

Shopify’s (NYSE:SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said to have reduced its staff by at least another 12 employees, according to ...
Business Insider

Shopify plans to introduce a new level of customer support for its largest enterprise merchants, as it works to attract bigger companies, leaked video reveals

Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider. "We're seeing much more of them coming onto the ...
Business Insider

Shopify is getting a new head of customer support as the division shifts to AI

Clovis Cuqui is departing Shopify after years of leading its customer-support organization. Cuqui will be replaced by Glen Worthington, another longtime Shopify leader. Shopify's support organization ...