Business Insider

Shopify plans a reorg of its Support division as the ratio of managers to 'crafters' falls below target

Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...
Business Insider

Shopify plans to introduce a new level of customer support for its largest enterprise merchants, as it works to attract bigger companies, leaked video reveals

Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider. "We're seeing much more of them coming onto the ...
Business Insider

Shopify asks its customer-support staff to test new AI tools weeks after laying off thousands of employees

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...
Forbes

In Shopify Support, Effective Managers Act As Mission Enablers

Is there a leadership craft that can help employees feel fully empowered in a remote or hybrid work setting? As companies remain split between in-person and dislocated work and employees expect ...
Business Insider

Shopify is getting a new head of customer support as the division shifts to AI

Clovis Cuqui is departing Shopify after years of leading its customer-support organization. Cuqui will be replaced by Glen Worthington, another longtime Shopify leader. Shopify's support organization ...
Seeking Alpha

Shopify further reduces customer support staff - report

Shopify’s (NYSE:SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said to have reduced its staff by at least another 12 employees, according to ...