When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

The COVID-19 pandemic has brought new challenges to the workforce, including the job search and hiring processes. Recruiters and hiring managers have the added obstacle of making sure a job candidate ...

Gone are the days when interviewers merely probed job candidates about their strengths and weaknesses. Today, recruiters and hiring managers are keen on assessing how candidates think and solve ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

A vacancy opened up at work that could allow me to transition from my current technical/hands-on position to a management position. This is something I've been working towards for some time, and I'd ...

The COVID-19 pandemic has brought new challenges to the workforce, including the job search and hiring processes. Recruiters and hiring managers have the added obstacle of making sure a job candidate ...

Picture this: You've psyched yourself up for a Zoom interview and you're sitting directly across from a hiring manager you just met. Things are going great — the conversation is easy, the wifi ...