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Phone calls to the SSA will take on the order of 35 minutes to be answered, up from last year's figure. Disability claims are also taking longer than usual to process. Current and future beneficiaries ...

The Social Security Administration is underfunded and understaffed, according to Commissioner Martin O'Malley. Customer service at Social Security isn't just slow. According to the program's own ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

Why are we asking for donations? Why are we asking for donations? This site is free thanks to our community of supporters. Voluntary donations from readers like you keep our news accessible for ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

Dec 8 (Reuters) - Call the Social Security toll-free number for assistance these days, and this is the message you will hear: “We are experiencing service issues including poor call quality, dropped ...

The U.S. government shut down on Wednesday after Congress failed to approve funding for federal agencies. Here's how that could affect Social Security recipients.