In recent months, there has been increasing debate over whether software companies or internal IT departments are responsible for critical software updates such as patch and service pack distribution, ...

The transition from a software development team to the maintenance team is often taken for granted. Organizations focus so much on getting a project completed, they forget there are management and ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Red Hat has launched a new software maintenance service, ...

Service Estimator is a maintenance sales solution for the commercial and industrial mechanical contractor. According to the company, it simplifies the sales process and saves approximately 90 percent ...

Each budget cycle, CIOs are expected to reduce operating expenses even when faced with increased expenditures on key business projects or the need to increase service levels. They are often challenged ...

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

A study from the Campaign for Clear Licensing (CCL) has found that the majority of organisations are blindly renewing software maintenance contracts. CCL’s research revealed that many businesses were ...

LAS VEGAS — Epicor Software Corp. has launched a "first-in-the-industry" predictive analytics software that it claims would allow aftermarket parts distributors and auto repair shops to predict what ...