Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to help you choose the best solution for your small business. I’ve been ...

Scammers pretend to be highly skilled computer professionals and establish trust with their victim in order to obtain money or installation of fraudulent software. A technical support scam, sometimes ...

HelpRev combines a shared inbox with message analysis, reply assistance, customer history, automation, surveys, and leadership reporting. Each finding remains connected to the original conversation ...

AppDirect, a cloud-based marketplace featuring hundreds of software-as-a-service (SaaS) apps, has acquired Radialpoint, a cloud and technical support service provider for small businesses. Founded out ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. This voice experience is generated by AI. Learn more. This ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

Enterprise cloud powerhouse Salesforce has launched Desk.com, a savvy customer support application that connects agents with e-mail, phone calls, and social channels, the company announced Tuesday.

In short: Solidroad, a Dublin and San Francisco startup founded by Intercom alumni, has raised $25 million in a Series A led by Hedosophia to automate customer support quality assurance using AI. The ...