The cloud telephony service market is set to grow from USD 26.69 billion in 2025 to USD 42.60 billion by 2030, growing at a ...

The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term ...

A complete revolution. In the 1950s and 1960s, rural areas experienced an exodus of people to large cities and even to other ...

ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been ...

The Federal Communications Commission has reached an agreement with the FBI permitting the commission to approve an Internet telephony company's request to limit regulation of its day-to-day ...

One of the most important things these days while managing small businesses and startups is to totally get rid of the hassles that come along with telephony. Being able to manage customers on inbound ...

Technology for MSMEs: Imagine calling a call center where after a long wait, you get an overworked representative who takes their own time to figure out which department you need and connects you, or ...

A year ago, Internet Telephony was a curiosity, and many people thought it would never work for real phone calls. Now, with services like Net2Phone, Deltathree.com and DialPad providing free or ...

Cisco's IP telephony offering has become so complex in such a short period of time that to learn about it now involves a two-part, eight-day training course. Delegates can either attend the two parts ...

The new generation of mobile phone technology makes it possible to communicate directly from one telephone to another without having to rely on base stations. A Swedish researcher presents a program ...