IP telephony began humbly as a novelty application that allowed online users to converse over the Internet. Today, it has finally matured enough in both feature sets and network availability that it ...

Internet-based telecom technology has come of age and is now providing businesses with quantifiable benefits. Its tax season and the accountants and partners at J.H. Cohn, the 13th biggest accounting ...

For years, deploying a business telephony solution involved installing phone systems in comms rooms, dedihonycated cabling and handsets on desks. Controlled by a PBX in larger firms or operating as a ...

Virtually all currently marketed IP telephony systems share a common design platform of server-based call control and distributed media gateways, but there still remain noticeable differences that ...

IP telephony, while it promises to alter the way we use that hunk of plastic sitting on our desks, is still in search of its “killer app.” Consequently, changing perceptions about IP-based telephones ...

Voice AI agents have compelling enterprise use cases, but integrating them with existing telephony systems poses many challenges. Follow these tips. In the era of support apps and chatbots, telephony ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

The most reliable internet protocol (IP) desk phone is Polycom VVX because its hardware is crafted to an extremely high standard, and its user base appears to be consistently satisfied with its ...

Voice services are much more complex than they appear, and changing out a telephone system is no exception. Voice services have, historically, had a high level of reliability. This has led many who ...

Siemens AG’s U.S.-based networking subsidiary yesterday announced an upgrade of its IP telephony system that can be scaled up to support as many as 100,000 end users on a single network. Version 2.0 ...

As businesses expand, they typically require a phone system capable of handling more than one call at a time. When you have multiple employees, you want them to be able to make or receive calls as ...

Nortel Networks Corp. last week unveiled a new IP telephony (IPT) initiative that offers standard packages of hardware and software that promise to cut customers’ upfront costs by up to 30%. The IPT 1 ...