Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

Omegle, an online chat service that billed itself as an anonymous forum to "talk to strangers," has shut down amid allegations it served as a hotbed for criminal activities. In a lengthy statement ...

Every day millions of businesses use chat programs to communicate in real time with associates, customers and suppliers across the street or on the other side of the globe. Applications such as AIM, ...

If your company uses a third-party tool to power your website chat function or AI-assisted customer service, the 9th Circuit Court of Appeals just delivered a ruling you should know about. On July 9, ...

While not a new concept in the slightest, live chat has rapidly become one of the leading customer service tools. With easy-to-navigate features, convenient automation options and simple site ...

TULSA, Okla. -- Dollar Rent A Car on Jan. 24 began responding "live" to online customer inquiries on www.dollar.com. The company created "text chat" buttons throughout the site allowing browsers to ...

Steven Musil is a senior news editor at CNET News. He's been hooked on tech since learning BASIC in the late '70s. When not cleaning up after his daughter and son, Steven can be found pedaling around ...