Going paperless and modernizing IT won't drive digital transformation on their own. On the contrary, true digital transformations encompass reevaluating current business processes and re-architecting ...

Organizations that underestimate the human component of digital transformation are setting their initiative up for failure. Doing digital transformation well takes a lot of coordination. Leaders need ...

In this post-pandemic world of rising citizen expectations and increasing workforce challenges,public-sector organizations are focusing a critical eye on system and service enhancements that will help ...