Bulk SMS has become a famous messaging application that every business should know about. As it exists, it is important to understand and apply the best practices to ensure your messages are opened ...

Unstructured Supplementary Service Data (USSD) allows users to access a variety of services through simple short codes, typically starting with an asterisk (*) and ending with a hash (#). These codes ...

Artificial Intelligence (AI) is revolutionizing the call center landscape in Tanzania, delivering innovative solutions that boost efficiency, elevate customer satisfaction, and lower operational ...

What is WhatsApp Business Voice? WhatsApp Business Voice enables businesses to make voice calls directly through the WhatsApp Business Platform. It extends the traditional text-based interaction on ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

Tanzania is rapidly becoming a focal point for global investors seeking growth in Africa. Transitioning from low-income to lower-middle-income status in July 2020, the nation now offers a dynamic ...

In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

Ghana offers three primary types of business entities for registration: Sole Proprietorships, Partnerships, and Companies. If you're a foreign investor, Ghanaian law mandates registration with the ...

The manufacturing sector is intricate, with numerous processes and stakeholders involved. As digital technologies evolve, more businesses in manufacturing are embracing automation to streamline ...

What is an AI Powered Call Center? An AI-powered call center leverages artificial intelligence to enhance customer service capabilities and manage a higher volume of interactions across multiple ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

A chatbot can significantly enhance a business’s customer service and operational efficiency through various functionalities. Here’s how leveraging a WhatsApp API for businesses can transform your ...