American Airlines has officially opened ticket sales for its inaugural Airbus A321XLR flights, marking a historic milestone ...

An analysis of customer satisfaction scores by digital marketing firm Click Intelligence showed American is the world’s most ...

"The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over ...

American Airlines will offer Lavazza coffee in-flight and in airport lounges starting in 2026, enhancing its premium travel ...

American Airlines introduces Lavazza coffee across lounges and cabins, brewing a stronger premium experience to rival Delta, ...

Hotels and airlines are rapidly expanding AI investments, yet much of it remains behind the scenes instead of enhancing ...

The best solution would be for airlines to voluntarily commit to notifying their customers of any seat changes. They could do ...

American Airlines Group Inc. (NASDAQ: AAL) today reported its third-quarter 2025 financial results, including: Record third-quarter revenue of $13.7 ...

Airlines often sell more tickets than there are seats on a flight, a controversial but legal practice. They argue it helps ensure that as many seats as possible are filled. Major U.S. carriers, ...

American Airlines launched more high-end products and services, from amenity kits to serving Champagne Bollinger, as the industry continues to court premium travelers. As demand for economy seating ...

American's new AI trip planner acts like a digital travel agent. Here's how this smart tool worked, and what it got wrong.

Many people may have stories about how terrible American Airlines has been in the past, but they have had a string of positive news lately. Partnering up with LavAzza is a positive move. American ...