CHICAGO, IL--(Marketwired - Mar 31, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced an alliance with Aceyus, a leading provider ...

ANAHEIM, CA--(Marketwired - May 29, 2013) - Tone Software Corporation, a leading provider of comprehensive voice quality and UC monitoring and management software for converged telecommunications and ...

Knowlagent, a provider of intraday management solutions for call center agents, has further enhanced its library of ACD integrations with the inclusion of the Avaya Call Management System (CMS). This ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut through the noise. Delivering outstanding customer and employee experiences is ...

BUENOS AIRES, Argentina, June 28 /PRNewswire-FirstCall/ -- Arvato Services, a global provider of CRM services through IT systems applications, has selected ...

BlackBerry has filed a patent lawsuit (PDF) against Internet telephony firm Avaya. The dispute marks a turning point for Blackberry, which pushed into the Android market last year but has been ...

06 May 2010 Dubai-based Call Centre specialist, INSIGHTS, announced today that Smart Link, Spanco Golden Key Solutions and Avaya are the key sponsors of the Middle East "Voice of the Customer" event ...

PUNE: The $4-billion global provider of communications networks and services, Avaya Inc., is shifting a large portion of its global support services to India. PUNE: The $4-billion global provider of ...