Specialty provider groups reimagining call center operations use AI to automate scheduling and improve patient access without adding staff.

Operator: Ladies and gentlemen, thank you for standing by. My name is Colby, and I will be your conference operator today. At ...

Business AI cloud operator Uniphore gets $260M from Nvidia, Snowflake, Databricks, AMD and others - SiliconANGLE ...

Bing Wu is the cofounder and CEO of Retell AI, an enterprise-grade AI voice platform built for corporate call centers. A former tech PM at TikTok and a serial entrepreneur, Wu is passionate about ...

CoreWeave's deal to acquire a data center partner is in jeopardy after shareholders oppose the transaction.

Shapiro thinks Pennsylvania’s electric grid operator, PJM, moves too slowly. He wants states to have more control.

Denise Amber Lee was kidnapped and murdered in 2008, and the 911 calls associated with her disappearance sparked nationwide reforms.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

Clearfield County will make $1 million over five years to act as the middleman between ICE and the contractor that operates Moshannon, the largest immigration detention center in Pennsylvania.

A boss at an American-owned call center allegedly locked the doors and forced staff to work through an earthquake that killed ...

Oct 3 (Reuters) - BlackRock-owned (BLK.N), opens new tab Global Infrastructure Partners (GIP) is in talks to acquire Macquarie-backed (MQG.AX), opens new tab Aligned Data Centers, two people familiar ...