Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

Discover how Schneider Electric's focus on energy tech and software is driving growth, margin expansion, and strong long-term ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.

Unity Software is set for double-digit growth with momentum from its CS and GS segments and the launch of its Vector AI ad ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Market Mix Outlook -- according to management commentary.

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

Modern dining ventures rely on far more technology than most guests ever realize. What once revolved around kitchens and cash registers now depends on intricate ...

While large and unusual, the gift amounts to a small contribution toward the billions needed to cover service member ...