The most frequent complaint categories in September involved flights, followed by baggage services, and then ticketing.

(InvestigateTV) — Briana Bain and her boyfriend, Andrew, were looking forward to a Labor Day getaway. Instead, their trip quickly turned into a nightmare of delays and cancellations. After nearly 20 ...

In December of 2024 the U.S Department of Transportation (USDOT) under outgoing President Joe Biden strengthened a rule protecting passengers traveling by air who require the use of a wheelchair. The ...

In response to a question about several Chinese airlines jointly filing complaints to the US Department of Transportation ...

While setting aside the earlier Rs 1 lakh compensation, the court still ordered Air India to pay Rs 35,000, covering court ...

KUWAIT CITY, Oct 22: Kuwait’s Public Authority for Civil Aviation (PACA) has issued 66 violations, penalties, and fines ...

According to Air Canada’s Vice President of Loyalty and Product, Scott O’Leary, the airline has become the only carrier in North America to offer free alcohol in economy class on all its flights.

Mid-flight engine troubles on Swiss Air led to a couple's struggle for a $1,500 premium economy upgrade refund. Can Consumer ...

An analysis of customer satisfaction scores by digital marketing firm Click Intelligence showed American is the world’s most ...

Billy Joe Cagle is accused of bringing 27 rounds of ammunition and a Springfield AR-15 rifle in his truck Monday to ...