Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

While Myanmar is notorious for its many scam call centres, one group decided to set up one here targeting their countrymen ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, says a union attempting to bring the employees into its fold.

The union claims 400 call centre jobs have been outsourced as part of an offshoring plan between WestJet and Telus Digital ...

CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in ...