Unifor, which represents thousands of WestJet employees in Calgary, Vancouver and Toronto, claims that approximately 400 ...

# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...

Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, ...

Hampshire-based alternative broadband network and UK ISP toob, which has deployed a full fibre (FTTP) network across parts of ...

While Myanmar is notorious for its many scam call centres, one group decided to set up one here targeting their countrymen ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can quickly recap the most important information. This can save your staff time ...

When digital journeys falter, it’s the human voice that restores trust, says Vanda Dickson, business development manager at ...

As part of this collaboration, BT will integrate Pindrop® Protect and Pindrop® Passport, the company’s patented ...

The statutory board is weaving generative AI into daily operations to boost efficiency and service quality, while ensuring ...

Akasa Air, India’s fastest-growing airline, has partnered with One Point One Solutions to introduce an advanced Omnichannel CCaaS solution aimed at strengthening customer engagement and operational ...