Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

While Myanmar is notorious for its many scam call centres, one group decided to set up one here targeting their countrymen ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, says a union attempting to bring the employees into its fold.

The union claims 400 call centre jobs have been outsourced as part of an offshoring plan between WestJet and Telus Digital ...

Hampshire-based alternative broadband network and UK ISP toob, which has deployed a full fibre (FTTP) network across parts of ...

# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...

Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

If you are looking for a gadgets, appliance, electronics support center nearby to solve all your device problems, then we have you sorted with this best service center in Kannur. Krishnaa Care Centre ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can quickly recap the most important information. This can save your staff time ...

Frost & Sullivan is pleased to announce that NCS has received the 2025 Singapore Customer Value Leadership Recognition in the contact center technology services industry for its outstanding ...

Since 1908 the Bureau of Meteorology has proudly provided an extraordinary array of products and services that have contributed to Australia’s economic prosperity, public safety and community ...

OTTAWA — The Canada Revenue Agency’s contact centres provided only five per cent of callers with quality tax help in June, the federal auditor general said in a report released Tuesday. And just 18 ...